Privacy Policy

We do not share any customer data or information outside of the company except where necessary to ship products to you, and to complete credit card transactions.

Email addresses are protected and not shared with any outside agency.

Learn more about our privacy policy here.

Return Policy

When you receive your shipment, please inspect the packaging carefully, and note with the delivery driver any damage to the packaging at the time. If possible, take pictures and send them to us - and we will assist you in replacing your order. The customer must notify us of damaged or missing items within three business days. Please email us at plumbingtoolstore@gmail.com with any claims.

Returns must be made within 30 days of delivery. A restocking fee of 15% will apply to returns that are not in brand new, sellable condition (including packaging). Please allow 7-10 business days for returns to be inspected and credited once received.

We do not accept returns of drain cleaning equipment and certain other hazmat items due to health and safety concerns.

Product photos of the items available on our site are stock photography supplied by the manufacturer and not guaranteed to completely represent what is included. Please review the item description to confirm all components and part numbers that will be included in the purchase.

The customer is responsible for return freight and will not be refunded original outgoing freight charges unless item is defective or damaged during original outgoing shipment.

As always, customer satisfaction is our first priority - so don't hesitate to contact us.

Order Policy

We reserve the right to cancel orders for any reason.